Man with Van Belvedere Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Belvedere provides man and van, removal, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings shown:
Client means the person, company, or organisation booking or using our services.
We, us, our means Man with Van Belvedere, the provider of removal and man and van services.
Services means any man and van, removal, transportation, loading, unloading, packing, or related services provided by us.
Goods means any items, belongings, furniture, boxes, or other property transported or handled by us on behalf of the Client.
Contract means the agreement between the Client and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients, typically covering Belvedere and surrounding areas, as well as wider UK destinations by prior agreement. Our services may include loading, transporting, unloading, basic furniture positioning, and limited disassembly and reassembly where specifically agreed in advance.
Unless expressly agreed in writing, we do not provide specialist removal services for high-value, fragile, or regulated items, nor do we provide professional packing, storage, or installation services. Any additional or specialist services are subject to separate agreement and may incur additional charges.
3. Booking Process
3.1 Bookings can be made by the Client through our accepted communication methods. A booking is only provisional until confirmed by us.
3.2 To provide an accurate quotation, we may request details including but not limited to: property access, parking arrangements, floor levels, lift availability, volume and type of goods, distance between addresses, and any special handling requirements.
3.3 Any quotation is based on the information supplied by the Client. If that information is incomplete, inaccurate, or changes, we reserve the right to amend or withdraw the quotation and adjust the charges accordingly.
3.4 A booking is deemed accepted and a contract formed when we confirm the booking details, date, time, and estimated price, and the Client confirms their acceptance of those terms.
3.5 We reserve the right to refuse or cancel any booking at our discretion, including where we believe the work to be unsafe, unlawful, or outside our service capacity.
4. Quotations and Charges
4.1 Unless stated otherwise, all quotations are estimates based on the information provided at the time. Final charges may differ if the job duration, distance, volume, or nature of the work differs from that initially described.
4.2 Charges may be calculated on an hourly rate, fixed price, or a combination of both, as indicated at the time of booking.
4.3 Additional charges may apply for:
a. Delays outside our control, such as waiting times at collection or delivery addresses.
b. Extra labour required due to unexpected volume or access difficulties.
c. Parking fees, tolls, congestion charges, or similar third-party charges.
d. Work outside normal hours or on weekends and public holidays, if agreed.
4.4 Quotations are valid for a limited period as indicated at the time of issue. After that period, we may revise or withdraw the quotation.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on or before completion of the service, depending on the agreed arrangement.
5.2 Payment methods accepted will be confirmed to the Client prior to the service date. The Client must ensure that cleared funds are available in accordance with the agreed payment schedule.
5.3 Where the service is charged on an hourly basis, the chargeable time begins when the vehicle arrives at the confirmed collection address at the agreed time or, if later, when the work actually commences.
5.4 If payment is not received in full when due, we may:
a. Withhold delivery of goods until payment is received.
b. Charge statutory interest and reasonable administrative costs associated with late payment.
c. Pursue legal or debt recovery action to recover any outstanding sums.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking, subject to the following conditions and any specific terms agreed at the time of booking.
6.2 If the Client cancels a booking with sufficient notice, any deposit paid may be refundable or transferable at our discretion, depending on the notice period and any costs already incurred.
6.3 If the Client cancels within a short notice period, we may charge a cancellation fee, which may be a percentage of the estimated job value or a minimum call-out fee, to cover our lost time and administrative costs.
6.4 If the Client wishes to change the date, time, or scope of the service, we will endeavour to accommodate the request but cannot guarantee availability. Additional charges may apply if the change increases the duration, distance, or complexity of the service.
6.5 We reserve the right to cancel or reschedule a job due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, illness, or safety concerns. In such cases, we will seek to offer an alternative date or time. Our liability will be limited to refunding any deposit or prepayment received for the cancelled service, and we will not be liable for any consequential loss.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Providing accurate information for the quotation and booking.
b. Ensuring that goods are properly packed and ready for loading, unless we have expressly agreed to provide packing services.
c. Arranging suitable parking and any necessary permits at both collection and delivery addresses.
d. Ensuring that access routes, stairways, lifts, and doors are clear and suitable for moving goods.
e. Being present or providing an authorised representative at both collection and delivery addresses to oversee the move and sign any documents as required.
7.2 The Client must not ask our staff to carry out any work that is unsafe, illegal, or outside the scope of normal removal activities.
7.3 If the Client fails to comply with these responsibilities, we may refuse to provide part or all of the services, and additional charges may apply.
8. Excluded and Prohibited Items
8.1 Unless expressly agreed in writing, we do not carry:
a. Hazardous, explosive, or flammable materials.
b. Illegal items or substances.
c. Animals or live plants.
d. Perishable goods requiring special storage conditions.
e. Valuable items such as jewellery, cash, important documents, or collectibles, beyond normal household value.
8.2 If such items are included without our knowledge, they travel entirely at the Client's own risk, and we accept no liability for loss, damage, or consequences arising from their transport. We also reserve the right to remove or decline to transport such items if discovered.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in handling and transporting the Client's goods. However, our liability is subject to the limitations in this section.
9.2 We are not liable for:
a. Loss or damage arising from incorrect packing by the Client or a third party.
b. Wear and tear, pre-existing damage, or inherent defects in the goods.
c. Damage resulting from insufficient access, staircases, narrow corridors, or other structural constraints where the Client has requested that we attempt to move items through such areas.
d. Loss or damage to items packed or unpacked by the Client.
e. Cosmetic damage to goods that are not adequately protected by the Client.
f. Loss of data or information from electronic devices.
9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable replacement or repair cost, subject to any monetary limits notified to the Client or applicable under our insurance arrangements.
9.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, arising out of or in connection with the services.
9.5 The Client must inspect the goods upon delivery. Any apparent loss or damage must be reported to us as soon as reasonably practicable, and in any event within a reasonable period after completion of the service. Failure to notify us within a reasonable time may affect our ability to investigate and, where appropriate, to make good any loss.
10. Insurance
10.1 We maintain insurance appropriate for a man and van and removal business operating in the UK. Specific details, including applicable limits and exclusions, are available on request.
10.2 The Client is advised to consider obtaining their own insurance cover for particularly valuable items or where they require a higher level of protection than that provided under our standard arrangements.
11. Waste and Disposal Regulations
11.1 We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste carrier unless specifically agreed and appropriately licensed.
11.2 The Client must not place domestic waste, hazardous waste, or construction rubble into loads intended solely for removal of household or office goods, unless such waste disposal has been pre-agreed and complies with all relevant regulations.
11.3 Where we agree to remove unwanted items for disposal or recycling, the Client confirms that they have the legal right to dispose of those items and that no third-party consents are required.
11.4 Additional charges may apply for the disposal of bulky, heavy, or regulated items, and for any fees charged by recycling centres or authorised waste facilities.
11.5 If the Client causes us to breach any waste, environmental, or disposal regulations by misdescribing items or including prohibited waste, the Client will be responsible for any fines, penalties, or costs incurred as a result.
12. Delays and Events Beyond Our Control
12.1 We will make reasonable efforts to arrive and complete the work within agreed timeframes, but timing cannot be guaranteed.
12.2 We are not liable for delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to traffic conditions, accidents, road closures, adverse weather, mechanical breakdowns, or industrial action.
12.3 In the event of significant delay, we will keep the Client informed where reasonably practicable and seek an alternative arrangement. Any additional costs arising from such events may be chargeable where they are not attributable to our negligence.
13. Complaints and Disputes
13.1 If the Client is dissatisfied with any aspect of our service, they should raise the matter with us as soon as possible so that we can seek to resolve it promptly.
13.2 We will investigate any complaint in good faith and, where appropriate, may offer a remedy such as repair, partial refund, or other reasonable solution, subject always to the limitations of liability set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 We will collect and process personal data from the Client only to the extent necessary for managing bookings, providing services, processing payments, and fulfilling our legal obligations.
14.2 We will take reasonable steps to safeguard personal data against unauthorised access, loss, or misuse and will not sell personal data to third parties.
14.3 We may share limited personal data with third parties where required to deliver the service, comply with the law, or enforce our rights.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute arising out of or in connection with them, or with any services provided by us, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 These Terms and Conditions constitute the entire agreement between the Client and us relating to the provision of services and supersede any prior discussions or representations.
16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking.
16.4 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall preclude any further exercise of that or any other right or remedy.
